The Client may cancel a Booking at any time, but if Cancellation occurs after the Creator has approved the booking, no refund is given.
The Creator may decline a Booking request, after which the payment is cancelled and no charge is made on the Client's card.
Once the Creator accepts the meeting, there are no refunds except in the following scenarios:
Cancellations may be mutually agreed upon through candid negotiation between the creator and the client. Any cancellation fee shall be determined by the agreement between the parties.
The platform does not offer a standard refund policy for cancellations, as the fee covers both chat and video interactions between the creator and the client.
Given the subjective nature of these interactions, the platform cannot assess the amount of value already delivered.
In the event of a full refund, Lynkara may waive its platform fee depending on the circumstances; however, Stripe fees will always apply as the are deducted by Stripe at the time of initial payment.
We encourage creators and clients to resolve issues directly with each other through good faith negotiation. If a resolution cannot be reached, please contact us with your booking details and a description of the issue.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to any conflict of law principles.
Any further disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We retain personal data for as long as necessary to fulfill our contractual obligations, comply with legal requirements, resolve disputes, and support legitimate business interests.
Usage logs may be retained for up to 36 months for purposes including analytics and fraud prevention.